The Nigerian Electricity Regulatory Commission (NERC) has ordered electricity distribution companies to refund monies paid by persons who did not receive meters under the scrapped Credited Advanced Payment for Metering Initiative (CAPMI).

The directive was given at a meeting between NERC and stakeholders in the power sector held in Abuja. “The meeting re-emphasised the need to uphold customer service standards, especially as it relates to refund of monies collected from customers for meters under the scrapped CAPMI scheme. The Discos were directed to publish a reminder in any two national newspapers that customers who paid for CAPMI yet unmetered should come for refund with details of payment,” a statement read.

Under CAPMI, customers had paid as much as N24,000 for a single-phase meter and N53,000 for a three-phased meter. The discos had blamed foreign exchange challenges for the inability to render the services their clients paid for. Analysts had, however, blamed poor customer enumeration as the reason distribution firms were unable to meet up with demand. With the Meter Asset Provider regulation in place, stakeholders hope the DisCos can meet up with the government’s mandate to meter all clients by 2019.

Source: Sahara Reporters