The Eko Electricity Distribution Company (EKEDC) has unveiled its medium and long-term strategy aimed at upgrading all its customers to Bands A and B, with the goal of enhancing service delivery and improving supply across franchise areas.

Mr. Samuel Edoho, the General Manager of Commercial Operations at EKEDC, shared this plan during a Customers’ Engagement forum in Ojo. Edoho highlighted ongoing negotiations with partners to secure additional grid and off-grid supply, aiming to increase the utility firm’s daily supply to at least 20 hours.

Addressing the gathered customers, Edoho, accompanied by EKEDC’s management team, assured that the stratification of customers into different bands was not intended to discriminate but was a result of supply availability regulated by NERC.

“We value all our customers and are committed to delivering quality service to each of them,” Edoho stated. “Our goal is to improve supply and services so that eventually, all our customers will enjoy 20-hour supply and be moved to Bands A and B.”

Engineer Olaoye, the General Manager of Technical Operations, reiterated the company’s dedication to promptly addressing technical issues and responding to faults and complaints. He emphasized ongoing efforts to enhance service delivery, particularly in fault response rates.

Engineer Gbadebo, the Head of Metering, acknowledged existing metering gaps and assured customers that the company is working diligently to address these gaps within a reasonable timeframe.

Babatunde Lasaki, the General Manager of Corporate Services, expressed appreciation for the customers’ cooperation and assured them of the company’s commitment to prioritizing their needs.

“We are fully aware of our customers’ commitment, and we will continue working tirelessly to ensure supply and service satisfaction,” Lasaki affirmed.

The Chairman of the Customers forum, Engineer Bayo Oladosun, commended EKEDC for the engagement initiative and urged equal attention to all customer observations. Oladosun emphasized the importance of customer satisfaction and prompt payment of bills for sustainable service delivery.

“We appreciate EKEDC’s efforts and encourage continued cooperation,” Oladosun stated. “We urge the company to prioritize customer satisfaction while reminding customers to fulfill their payment obligations promptly.”